Telehealth & Patient Care Issues — Jackson LLP: Healthcare Lawyers, Attorneys, Consultants, Firm

Charity Care Programs

Healthcare providers frequently experience a tension between the financial needs of their practice and their patients’ medical needs. To streamline a practice’s treatment of these issues, Jackson LLP’s attorneys recommend maintaining a charity care program. Your program will set forth the standards by which you evaluate patients’ neediness, the frequency with which it is revisited, their responsibilities to make payments, and your recourse if they stop paying as agreed.

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Informed Consent

A provider who fails to obtain adequate informed consent can face professional liability and legal consequences. Informed consent refers to the requirement that physicians and other providers who propose a medical treatment or procedure first discuss the potential risks, benefits, and alternatives of that treatment with the patient. The patient must have an opportunity to ask questions, and this conversation should be thoroughly documented.

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Registration Packets / Intake Forms

The format of the questions in your registration packet should mirror the format and organization of the conversations you have with your patients. These should be open-ended inquiries which demonstrate your concern for the patient’s priorities, and they should also include non-medicalized discussions of their current and desired level of health or function.

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Telehealth / Telemedicine Guidance

Do you feel like your patient no-show rate would fall dramatically if you could “see” your patients via Skype or FaceTime instead of in your office? When considering whether to add telehealth to your professional services offerings, Jackson LLP will first evaluate whether such services are permitted by your practice act and ethical requirements. We can then help you to evaluate the unique risks and liabilities of telehealth, and the rapidly evolving legal landscape affecting this type of healthcare service.

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